Administration of The Window Outfitters (TWO) and All Shutters & Blinds
On 12 May 2026, M2Trade Pty Ltd, trading as The Window Outfitters (TWO), together with its retail business All Shutters & Blinds, entered voluntary administration. The companies are now progressing through the liquidation process.
The collapse has had a significant impact across the Australian window furnishings industry, affecting employees, customers, suppliers, contractors, financial institutions, government agencies, and many small businesses. Creditors include employees owed wages and entitlements, the Australian Taxation Office (ATO), suppliers, and numerous independent businesses that relied on TWO as a wholesale supplier.
According to information presented during the administration process, many customers had paid deposits or in some cases, the full purchase price for products that were ultimately not supplied. As a result, many retail customers have been left without their ordered goods and are now participating in the administration process as unsecured creditors.
The impact has been particularly severe for independent shutter and blind businesses throughout Australia. Many had placed customer orders with TWO and paid deposits months in advance, expecting products to be delivered in the ordinary course of business. With the company's collapse, many of these businesses have suffered substantial financial losses while continuing to support their own customers.
At one of the creditors' meetings, the personal impact of the administration became especially evident. One customer described paying a $6,000 deposit for external blinds and having installers arrive on site to complete final measurements, only for the installation team to receive notification during the appointment that their employment had ceased. The customer's concern, shared by many others, was whether any of her deposit would ultimately be recovered through the liquidation process.
For ShutterKits, the administration of TWO brought an end to a supplier relationship that had existed for more than 20 years. Despite suffering significant financial losses ourselves, we made the decision to prioritise our customers by offering full refunds where products could no longer be supplied or where original manufacturer warranties were no longer available.
More than 50 of our customers were directly affected. We are extremely grateful for the understanding and support shown throughout this difficult period. While some customers elected to receive refunds, many chose to place new orders with alternative products, allowing their projects to continue with minimal delay.
The appointed administrator has advised creditors that investigations into the affairs of the companies are ongoing. Matters currently under investigation include access to company records and certain financial transactions involving the company's United States operations. As these investigations are continuing, it would be inappropriate to speculate on their outcome.
We support the administrator's efforts to establish a clear understanding of the circumstances surrounding the collapse and welcome any findings that provide transparency and accountability for the benefit of employees, customers, suppliers, and the many small businesses affected.
The administration of TWO and All Shutters & Blinds serves as a reminder of the far-reaching consequences that the failure of a major supplier can have throughout an industry. While the financial impact has been substantial, the greatest effect has been felt by the families, employees, and business owners who continue to work through the challenges created by these events.
ShutterKits remains committed to supporting our customers with quality products, honest communication, and dependable service as we move forward.